1. Submit your request
- Email legal@total.supply from the address associated with your account.
- Use the subject “Data deletion request.”
- Identify the relevant platform account, merchant store, and any connected service to remove.
- Do not send passwords, access tokens, payment-card numbers, or recovery codes.
We may request reasonable information to verify your identity, authority, and the scope of the request. We will confirm receipt and explain the outcome or any lawful retention requirement.
2. Merchant-store customer requests
If you are a buyer or customer of a store powered by Total.Supply, contact that merchant using the information in its Privacy Policy. The merchant controls its customer data. We assist the merchant with verified requests as its processor or service provider.
3. Facebook, Instagram, Threads, and WhatsApp
State which Meta account, Page, Instagram profile, Threads profile, or WhatsApp Business account was connected. We will revoke or remove stored access tokens and delete or de-identify connection data that is not subject to a lawful retention requirement. You may also remove the Total.Supply app directly through the settings of the applicable Meta account or Business Portfolio.
4. What deletion covers
A verified request may cover account profile data, stored connection credentials, optional content, and other personal data under our control. Some transaction, tax, fraud-prevention, security, consent, dispute, and request-verification records may be retained as required or permitted by law.
5. Backups and external providers
Deletion from active systems may not immediately remove protected backup copies, which age out according to our Data Retention Policy. Removing a Total.Supply connection does not automatically delete data held independently by payment processors, marketplaces, social networks, or other external providers; contact them directly for their records.